Shipping & Returns

Shipping Policy:

Thank you for shopping with us! We aim to process and ship all orders as quickly as possible. Please read the following for important details regarding our shipping policy:

Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). You will receive a tracking number once your order has shipped.
Shipping Rates: Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. We offer multiple shipping options to meet your needs, including standard and expedited services.
Domestic Shipping: We currently offer shipping within the United States. Delivery times depend on your location and the shipping method selected at checkout.
International Shipping: At this time, we only offer shipping within the U.S. If international shipping becomes available, we will update our policy accordingly.
Shipping Delays: While we make every effort to ensure timely delivery, please note that shipping times may vary due to factors beyond our control, including weather, holidays, or carrier delays.

Return & Exchange Policy:

We want you to be completely satisfied with your purchase! If you're not happy with your order, we're here to help. Please read the following guidelines for returns and exchanges:

Returns: We accept returns on most items within 30 days of the delivery date. The item must be in its original, unused condition, with all packaging and tags intact. To initiate a return, please contact us at [email/phone number] with your order number and reason for return.
Exchanges: We offer exchanges for damaged or defective items. If you received an incorrect or damaged item, please reach out to us within 7 days of receiving your order, and we will arrange for a replacement at no additional cost.
Non-Returnable Items: Due to the nature of certain products (such as trading cards or sealed collectibles), some items may not be eligible for return or exchange. Please carefully review product descriptions before making a purchase.
Return Shipping: If your return is due to a defective or incorrect item, we will cover the return shipping cost. For returns not related to defects, the customer is responsible for return shipping fees.
Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

If you have any questions or need further assistance with a return or exchange, feel free to reach out to our customer service team. We're here to help!

Thank you for choosing Thinpoint Trading Cards!